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This page the facilities for people with disabilities and is intended to assist you in planning your visit.
Advance booking is a good idea and enables our staff to be ready to provide assistance if required. We will be pleased to reserve wheelchair spaces or seats in any particular part of the auditorium if this is helpful. Accompanying carers are eligible for a free ticket.
CUSTOMERS WITH LIMITED MOBILITY
All areas of the building are accessible to customers with limited mobility, including wheelchair users. There is a lift to the right as you enter the main foyer, which serves all floors and the basement areas. The Box Office and bar all have adapted counters and accessible levels for transactions.
VISUALLY IMPAIRED CUSTOMERS
Guide dogs are welcome. If you wish to take your dog into a performance, please let us know when booking so that we can arrange an aisle seat. Alternatively your dog can be cared for by a member of staff for the duration of the performance.
Stair rails have embossed tactile aids underneath which indicate the number of steps approaching each level. Three bumps mean that you are on the third step from the landing, two that you are on the second step etc...
The lift is fitted with a voice commentary and tactile aids. It has a telephone should you need to contact a member of staff in an emergency.
Large print menus and film schedules are available on request.
CUSTOMERS WITH IMPAIRED HEARING
There are induction loop facilities at the Box Office and infrared facilities in all three screens. Hearing aid users should switch to the 'T' position. To use the infrared system please ask for receiving equipment at the Box Office. You will be asked for a credit card or a £5.00 deposit for the equipment, which will be fully refunded on its return at the end of the screening. Certain performances carry subtitles and these are clearly indicated on our weekly listings flyer and in our free weekly email newsletter.
The main customer toilets, which include a separate fully accessible toilet, are in the basement. There is an additional toilet for people with disabilities on the top floor next to the entrance to the lift.
There is an emergency call-point in the disabled toilets should you need to summon assistance.
Our staff will be happy to call a taxi if that would help you.
IN THE EVENT OF A FIRE
Wheelchair users and other mobility-impaired patrons will be evacuated by trained staff using evacuation chairs placed at, or near, the top (or bottom if in the basement) of staircases.
Setting down is best done by drawing alongside the cinema in Coney Street. There are parking spaces in St Helen's Square, Parliament Square and Davygate for orange-badge holders.
Car parking in central York can be difficult, however, if patrons have a Blue Badge and a Time Clock, and as long as there are no loading bans; they may park in areas with yellow lines for periods of up to three hours. Local streets which enable people to do this are Lendal, Blake Street, Goodramgate, St Helens Square, Kings Square and Colliergate. Vehicles may set passengers down outside the cinema Monday to Friday before 11.00am and after 4.00pm; Saturday before 10.30am – and after 4.30pm; and Sunday before 12.00noon and after 4.00pm.