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This section explains our accessibility facilities to help you plan your visit.

If you have accessibility requirements and need to bring a companion to the cinema with you, your companion is entitled to go free. To make claiming that free ticket easier, sign up for a Carers’ Card to use when buying tickets in person, online or over the phone. The card will also mean that you don’t have to explain your situation every time you visit the cinema.

As a Carers’ Card holder, you pay the usual ticket price according to your circumstances (e.g. adult, Member or student); the free ticket applies to your companion. The card must be used in conjunction with a paid-for ticket or a Member’s free ticket.

All customers for 3D screenings – including those using free tickets – need to buy a pair of 3D glasses. These can be reused if you keep them.

Signing up for a Carers’ Card is not required, but we hope it will make buying tickets easier. It is specific to the card holder and may not be used by other people.

To apply for an annual Carers’ Card, visit the Box Office, call our hotline on 0871 902 5726, or email us and we’ll call you back.

To avoid disappointment we recommend that wheelchair seats are booked in advance; this will help us to allocate adjoining seating for companions, if required. However, we will make every effort to accommodate customers who have not made an advance booking.

We regret that our online booking system does not currently allow us to book wheelchair spaces online; wheelchair spaces can be booked only in person or by telephone.

All public areas of the building are accessible to customers with limited mobility. There is a wheelchair accessible lift to the right as you enter the main foyer, which serves all floors and the basement areas. The Box Office and bar all have adapted counters and accessible levels for transactions.

The lift is fitted with a voice commentary and tactile aids. It has an intercom and an alarm should you need to contact a member of staff in an emergency.

We welcome guide dogs at City Screen and can accommodate them in the auditoria and bars. Please book in advance so that we can allocate the most appropriate seating. We are able to provide drinking water for your dog, and we will be happy to look after your dog during the screening.

Stair rails have embossed tactile aids underneath which indicate the number of steps approaching each level. Three bumps mean that you are on the third step from the landing, two that you are on the second step, and so on.

The main customer toilets, which include a separate fully accessible toilet, are in the basement. There are also additional accessible toilets on the lower-ground floor and the second floor; these toilets have National Key Scheme (Radar) locks, and a key is available at the Box Office or from the usher. There is an emergency call-point in all our disabled toilets should you need to summon assistance.

Baby-changing facilities are also available on the lower-ground and second floors.

Weekly listings are available in large print from the Box Office. Large-print menus are available in the bar.


Audio Description and Enhanced Soundtrack

All our auditoria are equipped with a system that delivers Audio Description (AD) or an enhanced soundtrack through a headset or a portable hearing loop. The AD runs every time a film with Audio Description is shown, and is undetectable to anyone not wearing a headset.

We show films with AD whenever the necessary files are made available by film distributors. Like a narrator telling a story, AD is an additional commentary describing body language, expressions and movements. It gives information about things which are not made clear through the soundtrack.

AD screenings are indicated in the weekly listings. Enhanced soundtrack is always available.

To reserve a headset or a portable hearing loop, please email us, call us on 0871 902 5726 or ask at the Box Office.


Subtitled Access Screenings

We aim to show films with some subtitled screenings whenever possible. Films available with subtitles are indicated in our weekly printed cinema times, on our website and in our weekly email newsletter (click here to sign up). Our programme also contains many foreign-language films with English subtitles. These may also be suitable for d/Deaf or hearing-impaired customers

Parking

Car parking in central York can be difficult. However, if you have a Blue Badge and a Time Clock, and as long as there are no loading bans, you may park in areas with yellow lines for periods of up to three hours. Local streets which enable you to do this are Lendal, Blake Street, Goodramgate, St Helen’s Square, King’s Square and Colliergate. Vehicles may drop passengers outside the cinema before 10.30am and after 5.00pm seven days a week. Setting down is best done by pulling up alongside St Martin-Le-Grand in Coney Street. There are parking spaces in St Helen's Square, Parliament Square and Davygate for Orange Badge holders.


Telephones

Our staff will be happy to call a taxi if that would help you.


In the Event of Fire

Wheelchair users and other mobility-impaired patrons will be evacuated by trained staff using evacuation chairs placed at or near the top (or bottom if in the basement) of staircases.


If you require any further information please ask a member of staff, telephone us on 01904 612 940 or email us.