This page explains the current facilities for people with disabilities and is intended to assist you in planning your visit.

ADVANCE BOOKING

Advance booking is always a good idea so that our staff can readily provide assistance if required. Accompanying carers are eligible for a free ticket. We will be pleased to reserve wheelchair spaces or seats in any particular part of the auditorium if this is helpful. Please contact us in advance.

CUSTOMERS WITH LIMITED MOBILITY
All areas of the building are accessible to visitors with limited mobility, including wheelchair users. There is a lift, serving all floors, in the main foyer to the left of the Tickets and Information Point. All screens and galleries are accessible by wheelchair.

The Tickets and Information Point, kiosk and bars all have adapted counters and accessible levels for transactions.

VISUALLY IMPAIRED CUSTOMERS
Guide dogs are welcome at the FACT Centre. If you wish to take a dog into a performance, please let us know when booking so we can arrange an aisle seat. Alternatively your dog can be cared for by a member of staff for the duration of the performance. Our staff will be happy to provide drinking water for your dog.

Our stair rails have bumps on the side to indicate the number of steps approaching each level. Three bumps mean that you are on the third step from the landing, two bumps that you are on the second step and one bump that you are on the final step.

The lift is fitted with a voice commentary and tactile aids. It has a telephone should you need to contact a member of staff in an emergency.

Large print menus and film schedules are available on request.

CUSTOMERS WITH IMPAIRED HEARING
There are induction loops in the Box Office and infrared facilities in all three screens. To use the infrared system, please ask for receiving equipment at the Tickets and Information Point. You will be asked for a credit card or a £5.00 deposit for the equipment, which will be fully refunded on its return at the end of the screening.

Certain performances carry subtitles and these are clearly indicated in the programme.

TOILETS
There is a fully accessible adapted toilet on the ground floor, on the second floor near the bar and Gallery 2 and on the third floor adjacent to Screen 2. There is an emergency call-point in each toilet should you need to summon a member of staff.

DISABLED PARKING
Setting down is best done by drawing alongside the main entrance on Wood Street. There are disabled parking spaces close by on Wood Street and Bold Street and also to the rear of the building.

IN THE EVENT OF A FIRE
The cinema has several disabled refuges. In each auditorium the wheelchair spaces are next to the exit. A refuge is situated immediately outside each exit. If you would like to be made aware of the location of refuges when you arrive, please ask at the Box Office. Rescue authorities are well briefed on the layout of the building and on the location of the refuges and your rescue will be a priority.