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This page explains the facilities for people with disabilities and is intended to assist you in planning your visit.
is always a good idea so that our staff can readily provide any assistance you require. Accompanying carers are eligible for a free ticket.We will be pleased to reserve wheelchair spaces or seats in any particular part of the auditorium if this is helpful.
CUSTOMERS WITH LIMITED MOBILITY
All areas of the building are accessible to customers with limited mobility, including wheelchair users. The Box Office, Screen One and the Café are on the ground floor and have level access from the street. There is a lift in the main foyer for access to Screens Two, Three and Four and the disabled toilet. Access to the disabled toilets is by Radar key provided by a member of staff.
There is no lift access to the Screen 5 in the basement Customers with limited mobility are asked to contact a member of staff to use the stair lift.
We can remove seats in each of the auditoria to accommodate wheelchairs. There are 2 spaces in Screen One, 4 spaces in Screen Two, 4 spaces in Screen Three and 2 spaces in Screen Four. Screen 5 can accommodate up to 4 wheelchairs at one time. We recommend that you telephone to confirm availability and to book a space to avoid disappointment when you arrive.
The Box Office and bars all have adapted counters and accessible levels for transactions.
VISUALLY IMPAIRED CUSTOMERS
Guide dogs are welcome at the Greenwich Picturehouse. If you wish to take a dog into a performance, please let us know when booking so we can arrange an aisle seat. Alternatively, your dog can be cared for by a member of staff for the duration of the performance. Our staff will be happy to provide drinking water for your dog.
Our stair rails have embossed tactile aids, which indicate the steps approaching each level. Three bumps mean that you are on the third step from the landing, two bumps mean that you are on the second step and one that you are on the final step.
CUSTOMERS WITH IMPAIRED HEARING
There is an induction loop in the Box Office and infrared facilities in all four screens and the basement Screening Room. To use the infrared system please ask for receiving equipment at the Box Office. You will be asked for a credit card or a £5.00 deposit for the equipment, which will be fully refunded on its return at the end of the screening.
Certain performances carry subtitles and these are clearly indicated in the programme.
There are fully accessible separate toilets on the ground floor and first floor for wheelchair users. There is an emergency call-point inside should you need to summon assistance.
Setting down is best done by drawing alongside the main entrance on Greenwich High Road. There is a dipped pavement for access close to the front door of the building. Orange-Badge holders can park for free in the Burney Street car park at the rear of the building and there are three dedicated spaces for people with disabilities.
IN THE EVENT OF AN EMERGENCY
Greenwich Picturehouse has several disabled refuge points, with a call-point to speak to the emergency services. If you would like to be made aware of the location of refuge points when you arrive, please ask a member of staff.
In the event of a suspected emergency our staff will ask customers with limited mobility on the first floor to move to a refuge point before evacuating the auditoria and bar. Once the stairs are clear we will return to help you down the stairs. Evacuation chairs are provided to help with emergency exit, should you want to use one.
The stair lift from Screen 5 has an independent power supply and can be used by customers with limited mobility for emergency exit once the stairs are clear.