This page explains the current facilities for people with disabilities and is intended to assist you in planning your visit.

ADVANCE BOOKING

Advance booking is always a good idea, to ensure availability of seating to suit your requirements. Accompanying carers are eligible for a free ticket. We will be pleased to reserve wheelchair spaces or seats, subject to availability, if this is helpful. Please contact us in advance.

CUSTOMERS WITH LIMITED MOBILITY
Both screens, the Box Office, kiosk and toilet are fully accessible, including for wheelchair users. There are four spaces for disabled badge holders in the cinema car park immediately next to our building. There is a slope from the car park to the cinema doors. The bar is accessed either from the front foyer which involves climbing 16 steps or from the bar doors which are level with the upper car park. Please note the car park is quite steeply inclined (1:9).

The Box Office, kiosk and bar all have adapted counters and accessible levels for transactions.

VISUALLY IMPAIRED CUSTOMERS
We have the Dolby Screentalk audio description system. This means that for certain films audio description is available. It works by picking up an infrared signal through special headphones that are available from the Box Office. The screenings with this facility are indicated in our printed programme, but are always subject to confirmation and update, so please check with the Box Office.

Guide dogs are welcome. If you wish to take your dog into a performance, please let us know when booking so that we can arrange an aisle seat. Alternatively your dog can be cared for by a member of staff for the duration of the performance. Our staff will be happy to provide drinking water for your dog.

Our stair rails have bumps on the side to indicate the number of steps approaching each level. Three bumps mean that you are on the third step from the landing, two bumps that you are on the second step and one bump that you are on the final step.

CUSTOMERS WITH IMPAIRED HEARING
There is an induction loop system in each screen. Please turn your hearing aid to the ‘T’ position. Reception is best closer to the outer aisles and by avoiding the rear four rows in Screen 1 and the rear three rows in Screen 2.

We have the Dolby Screentalk system. This means we are able to provide special subtitled screenings of some English-language films. This works by projecting the words onto the screen. Unlike those for foreign-language films, these subtitles often supply extra information, such as a description of sound effects and the music playing. The screenings with this facility are indicated in our printed programme, but are always subject to confirmation and update, so please check with the Box Office.

Foreign-language films usually carry subtitles and these are clearly indicated in the printed programme.

TOILETS
There is an adapted toilet at the rear of the main foyer on the left.

TELEPHONE
The Picturehouse does not have a public phone but, if required, staff will be happy to call a taxi for you.