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This page explains the facilities for people with disabilities and is intended to assist you in planning your visit.
Advance booking by telephone, post, fax, online or through a friend is always a good idea so that our staff can readily provide any assistance you require. Seats are usually reserved for performances after 6.00pm. However, we will be pleased at any time to reserve wheelchair spaces or seats for any particular part of the auditorium if this is helpful for customers with disabilities.
We also recommend booking a table if you plan to have a meal in our brasserie which can be done in person or on 07504 356378.
Customers with limited mobility
All areas of the building are accessible to customers with limited mobility, including wheelchair users. There is level access to the brasserie through the courtyard entrance on St Andrew’s Hill. This entrance also gives level access to the lift which will take you to the box office (on the upper ground floor), Screen 1 (first floor), Screens 2 & 3 (basement) and the toilets (top floor).
We can remove seats in each of the auditoria to accommodate wheelchairs. There are six spaces in Screen One, three spaces in Screen Two and three spaces in Screen Three. We recommend that you telephone to confirm availability and to book a space to avoid disappointment when you arrive.
The box office has an adapted counter with an accessible level for transactions for wheelchair users.
Guide dogs are welcome at Cinema City. If you wish to take a dog into a performance, please let us know when booking so we can arrange an aisle seat.
Alternatively your dog can be cared for by a member of staff for the duration of the performance. Our staff will be happy to provide drinking water for your dog.
There is a fully accessible separate toilet on the top floor for wheelchair users. There is an emergency call point inside should you need to summon assistance.
Assisted Hearing Facilities
There are infrared facilities in all three screens. To use the infrared system please ask for receiving equipment at the box office. You will be asked for a credit card or a £5.00 deposit for the equipment, which will be fully refunded on its return at the end of the screening.
Certain performances carry subtitles and these are clearly indicated in the programme.
In the event of emergency
Cinema City has several disabled refuge points. If you would like to be made aware of the location of refuge points when you arrive, please ask a member of staff.
In the event of a suspected emergency our staff will ask customers with limited mobility in Screen 1 to move to a refuge point before evacuating the auditorium. Once the stairs are clear we will return to help you down the stairs.
There is also a refuge on the top floor, outside the disabled toilet.